europcar - townsville airport car hire companies
europcar depot information
Europcar Rental Terms for travel between 15-Nov-2017 and 31-Dec-2024
Please Note: If additional km charges apply, these will be quoted exclusive of fees and taxes
When you arrive at the rental location, we will deduct a deposit from your card as a security. The deposit amount is equal to the total estimated rental charges plus a $100 bond for credit cards ($400 bond for accepted debit cards). This policy is applicable for rentals made in Australia. For other countries, please refer to the country’s specific Terms and Conditions. For Prestige vehicles two credit cards are required.
The credit card deposit amount will be : [Deposit Amount + Booking amount] AUD
Should you need any additional information regarding the deposit, please do not hesitate to contact us at the following number : +61 (03) 84026901
1 Your Rental Contract
1.1 This Contract (Rental Contract) You have entered into with Europcar comprises
the rental document for the hire of the Vehicle (Rental Agreement) and these
terms and conditions of rental (Terms and Conditions). When We refer to
the Rental Contract We mean both the Rental Agreement and the Terms and
1.2 The date of the Rental Contract is the date that is shown in the Rental
1.3 Please read the Rental Contract carefully. If there is anything that You do not
understand please ask at the Rental Station before signing the Rental Contract,
as Your signature is Your acknowledgment that You have read and understood
the Rental Contract in its entirety and that You are bound by it.
1.4 There are words and phrases used in the Rental Contract that has a particular
meaning that You need to be familiar with.
Accident means an unintended and unforeseen collision between the Vehicle
and any other object, including another vehicle, that results in Damage or Third
Administration Fee means the fee charged by Us for the administrative costs
associated with Your rental.
Authorized Driver means any driver approved and recorded by Us, either on the
Rental Agreement or by prior written agreement.
Claims Administration Fee means the fee charged for handling Your claim
and for making arrangements for repairs, towing and other administrative tasks
associated with Damage or Third Party Loss. The fee ranges from $50 plus GST
for a single vehicle accident to $200 plus GST where there is also Third Party
Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is
constructed and used for the carriage of goods or property or for the transport of
more than 12 persons including the driver.
Customer Own Insurance means that You have a Corporate Services
Agreement with Us under which Your Rental Contract provides no cover for
Damage or Third Party Loss arising from the use of the Vehicle.
(a) any loss or damage to the Vehicle, however, caused, that requires repair or
replacement, subject to reasonable wear and tear;
(b) towing and salvage fees;
(c) assessing fees; and
(d) Loss of Use.
Damage Cover Products means products You may purchase at the Start of Rental at
extra cost to reduce Your DLF liability.
Damage Liability Fee (DLF) means the amount shown in the Rental Agreement
You must pay Us in the event of Damage, theft of the Vehicle or Third Party Loss,
subject to these Terms and Conditions. The amount payable includes the Claims
Administration Fee and is subject to GST.
Debit Card means Debit MasterCard or Visa Debit Card.
Europcar means CLA Trading Pty Ltd ABN 81 082 220 399 trading as Europcar
Australia or where applicable an independent Europcar franchisee or affiliate.
Final Inspection means the inspection carried out after We have taken possession of
and fully examined and cleaned the Vehicle at the end of the Rental Period.
Loss of Use means the fee calculated at the daily rate shown in the Rental
Agreement being Our loss because the Vehicle needs repair and We are waiting for
the repairs to be completed or it is a write-off or has been stolen and We are waiting
for it to be replaced.
Off Road means any area that is not a gazetted road nor a sealed road nor an
Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks,
river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters,
sand, deserts, rocks, fields, and paddocks.
Overhead Damage means:
(a) Damage at or above the level of the top of the front windscreen of the
(b) Damage to any part of the pantech or box section of a Commercial Vehicle;
(c) Third Party Loss,
(i) contact between the part of the Vehicle that is at or above the level
of the top of the front windscreen with objects overhanging or
obstructing its path;
(ii) use of a Commercial Vehicle so that its height exceeds that
permitted by law, by-law, regulation or advisory sign in the area of
(iii) objects being placed on the roof of the Vehicle; or
(iv) You or any person standing or sitting on the roof of the Vehicle.
Premium Location Surcharge (PLS) means the extra amount payable when a
Vehicle is hired from a Rental Station located at an airport or some city or suburban
locations. The rate is shown in the Rental Agreement and is subject to GST.
Rental Charges means all rental and associated charges plus GST or other taxes
and levies required by law all shown in the Rental Agreement.
Rental Station means the branch or rental location from which You hired the Vehicle.
Rental Period means the period shown in the Rental Agreement or as extended by
Serious Breach means a breach of any of clauses 5.3, 7.2, 7.3, 7.5, 7.7, 7.10 or
7.11 that causes Damage, theft of the Vehicle or Third Party Loss.
Snow Cover means the additional cover that allows the Vehicle to be driven on
sealed roads above the Snow Line.
Snow Line means the gates leading to any of the national parks or snowfields
in Australia between 1 June and 31 October, or any area where it is indicated or
required that snow chains are to be fitted to the Vehicle.
Start of Rental means the date and time that the rental commences at the Rental
Station shown in the Rental Agreement.
Third Party Loss means any loss or damage to third party property, including other
motor vehicles, and any third party claim for loss of income or consequential loss.
Underbody Damage means any damage to the Vehicle including the drive train,
chassis, steering, suspension, brakes, exhaust, floor pan and fuel systems that is
caused by or directly results from contact between the underside of the Vehicle and
any part of the road way or any object or obstruction including kerbs, gutters, speed
or road humps, barriers or wheel stops.
Unsealed Road means a road that has been formed and constructed but is not
sealed with a hard material such as tar, bitumen or concrete.
Unsealed Road Cover means the additional cover that allows some classes of
Vehicle to be used on an Unsealed Road provided that the road is gazetted and
graded and maintained by a local, state, territory or government body, authority or
council but it never allows the use of the Vehicle Off Road.
Vehicle means the vehicle described in the Rental Agreement and includes its
parts, components, accessories, keys, keyless start or remote control device, audio
equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.
Vehicle Registration Recovery Fee (VRRF) means the daily amount payable to Us
to recover Our costs of registering and licensing the Vehicle as a rental Vehicle.
We, Us, Our means Europcar or one of its franchisees or affiliates as shown in the
You, Your means the person, firm, company or organization renting the Vehicle or any
Authorized Driver shown in the Rental Agreement.
Your Europcar Account means Your credit card, Europcar charge account or Debit
Card nominated at the Start of Rental for the debiting of charges under the Rental
2 Rental Period
2.1 Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the
2.2 The Vehicle must be returned to the Rental Station on the date and by the time
shown in the Rental Agreement. If You return the Vehicle earlier than the date shown
in the Rental Agreement the daily rate payable will be adjusted to reflect the daily
rates that apply for shorter rentals.
2.3 We understand that circumstances change and that You may require the Vehicle for
longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the
expiration of the Rental Period.
2.4 If We have agreed to an extension of the Rental Period and Your extended Rental
Period is longer than 30 days, You must take the Vehicle to Your nearest Europcar
Rental Station on day 29 and every 30 days thereafter to pay Your additional Rental
Charges for the extended Rental Period unless You have Our prior written agreement
varying these conditions.
2.5 If You fail to notify Us at least 2 hours before the expiration of the Rental Period that
You require an extension, We may:
(a) terminate the Rental Contract; and
(b) recover the Vehicle by lawful means.
2.6 A ‘No Show’ fee may apply if You fail to notify Us of Your intended cancellation prior
to the date and time of the commencement of Your reservation.
3 Costs, charges & payment
3.1 At the Start of Rental You must provide Your credit card or Debit Card which We may
pre-authorise to pay Your total estimated Rental Charges plus a deposit, as security.
Payment by Debit Card is not acceptable on all Vehicles or at all Rental Stations and
You should check with the Rental Station that Your proposed means of payment is
acceptable to Us before signing the Rental Contract.
3.2 When collecting the Vehicle the primary cardholder must be present.
3.3 At the end of the Rental Period You must pay Us:
(a) the Rental Charges;
(b) all reasonable costs to return the Vehicle to the same condition it was
in at the Start of Rental, including but not limited to extra cleaning and
subject to reasonable wear and tear; and
(c) any amounts payable under clauses:
(i) 3.6 (Roads and Maritime Services E-toll facility);
(ii) 3.7 (fines, infringements, penalties and court fees);
(iii) 4.1 (Damage Liability Fee); and
(iv) 5.1 to 5.4 (inclusive) (Exclusions to Damage Cover).
3.4 If You extend the Rental Period from that shown in the Rental Agreement Your
entitlement to free rental kilometres may change and You will be charged for extra
kilometres if You exceed the free kilometres applicable to Your Rental Period and
3.5 The Vehicle is supplied with a full tank of fuel. If You do not take the “prepaid fuel”
option and return the Vehicle without a full tank of fuel a refuelling charge will apply.
You must also pay for any fuel used for the delivery and collection service.
3.6 Roads and Maritime Services ABN 76 236 371 088 (RMS) provides an E-toll facility
for payment of tolls incurred by You when driving the Vehicle on a toll road and You
must pay RMS in connection with Your use of the E-toll facility:
(a) all tolls incurred in connection with Your use of a toll road;
(b) a service fee of $3.00 plus GST for each calendar day on which a toll is
incurred using Your E-toll facility (of which $1.50 plus GST is remitted to Us
by RMS); and
(c) any other amount that is payable pursuant to the Roads and Maritime
Services Terms and Conditions.
3.7 You are liable for and must pay:
(a) speeding and traffic fines, infringements and penalties arising from the use
of the Vehicle;
(b) fines, infringements and penalties arising from parking, clamping, towing,
or release of the Vehicle from compounds; and
(c) all court fees or costs arising from sub-clauses (a) or (b).
3.8 We may supply Your details to any regulatory authority upon its request and an
administrative fee applies if We do.
3.9 If We have paid any amount for which You are liable pursuant to clauses 3.6 or 3.7
You will also be charged that amount together with an administrative fee.
3.10 All amounts payable under the Rental Contract are subject to subsequent verification
and adjustment and details of any adjustments will be provided to You as soon as
practicable. If a refund is due to You it will be credited to Your Europcar Account. If
any amount is due to Us You authorise Us to charge Your Europcar Account with that
amount, including an amount up to the DLF and any amounts payable under clauses
3.3 to 3.7 (inclusive) or 5.1 to 5.4 (inclusive) . These charges may be made at any
time during or after the end of the Rental Period.
3.11 If currency conversion is required for payment of amounts due to Us under the Rental
Contract, We will apply the commercial exchange rate valid at the time We credit or
debit Your Europcar Account.
3.12 If You fail to pay Us any amount due under the Rental Contract You must also:
(a) pay Us interest on that overdue amount calculated at the rate of 10% per
annum and starting 7 days after the date that overdue amount became
payable to Us and ending on the date of payment of all amounts due; and
(b) pay the reasonable costs and charges We incur in recovering or attempting
to recover that overdue amount, including mercantile or debt collection
fees, commission and any legal costs.
4 Damage Cover and payment of the Damage Liability Fee (DLF)
4.1 If there is Damage, theft of the Vehicle or Third Party Loss for each separate Accident
or theft You must pay up to the DLF shown in the Rental Agreement unless Your
Rental Contract is for Customer Own Insurance.
4.2 Subject to clause 5, Your DLF liability is reduced if You purchased Collision Damage
Waiver (CDW), reduced further if You purchased Super Collision Damage Waiver
(SCDW) and nil if You purchased GoZen, Our premium Damage Cover Product.
4.3 You will not have to pay the DLF shown in the Rental Agreement for a claim if acting
reasonably We agree that You were not at fault and:
(a) You are ordinarily an Australian resident;
(b) You hold an Australian drivers licence;
(c) You have fully completed Our Incident Report Form with:
(i) the name, residential address, contact phone and licence number
of any person involved (Third Party);
(ii) the registration numbers of all vehicles involved;
(iii) an accurate written and diagrammatic description of the Accident
and location; and
(iv) the names of attending police officers and the stations at which
they are based; and
(d) You have supplied or We have established the name of the insurer of any
Third Party You believe was at fault and We reasonably believe that the
insurer will agree to pay Us for the Damage.
4.4 If the DLF is payable under clauses 4.1 and 4.2:
(a) upon inspection of the Vehicle We may make a reasonable estimate of
Damage and debit Your Europcar Account that estimated amount up to but
not exceeding the DLF shown in Your Rental Agreement; and
(b) once Damage has been assessed We will:
(i) debit Your Europcar Account with the difference up to a total
amount not exceeding the DLF shown in Your Rental Agreement if
the assessed amount is greater than the estimate; or
(ii) credit Your Europcar Account with the difference if the assessed
amount is less than the estimate,
and forward to You a tax invoice for the assessed amount;
(c) if We receive notification of Third Party Loss We will make a reasonable
estimate of Your liability for that loss and:
(i) debit Your Europcar Account for the amount of that estimate; or
(ii) if an amount has already been debited under subclauses (a) or
(b), debit Your Europcar Account for the additional amount of that
up to but not exceeding the DLF shown in the Rental Agreement.
4.5 We will refund:
(a) the DLF paid pursuant to clause 4.4:
(i) in full if We recover the Damage from a responsible third party
or their insurer or successfully reject or defend a claim for Third
Party Loss; or
(ii) on a pro rata basis if We recover only a proportion of any amount
claimed for Damage; or
(b) any surplus amount if a claim for Third Party Loss is rejected or defended
for an amount less than the DLF paid pursuant to clause 4.5.
4.6 In making a refund We may take into account all reasonable administrative, collection
agency and legal costs incurred in connection with the recovery of the Damage cost
or rejection or defence of a claim for Third Party Loss.
5 Exclusions to Damage Cover
5.1 You have no cover if there is a Serious Breach of the Rental Contract even if Damage
Cover Products have been purchased and the DLF has been paid.
5.2 You have no cover for Damage to the Vehicle’s windscreen, headlights, wheels or
tyres unless You have purchased Go Zen.
5.3 Even if You purchase one of Our Damage Cover Products and You pay the DLF You
have no cover, for:
(a) Damage or Third Party Loss caused by the use of the Vehicle in any area
prohibited by the Rental Contract;
(b) Overhead Damage;
(c) Damage, Underbody Damage or Third Party Loss caused deliberately or
recklessly by You, any unauthorised driver or any passenger of the Vehicle;
(d) Damage caused by total or partial inundation or immersion of the Vehicle in
water or exposure of the Vehicle to salt water, including that which occurs
whilst the Vehicle is being transported;
(e) Damage caused by use of the incorrect fuel type;
(f) Damage that is caused to a Vehicle with a convertible roof by overfilling
the luggage compartment above the recommended level, and then
activating the convertible roof mechanism; or
(g) Damage or Third Party Loss caused or contributed to by You where You
leave the scene of the Accident prior to the attendance of the police or
reporting the Accident to the police.
5.4 There is also no cover for:
(a) the full cost of replacing or repairing any accessories supplied by Us
including, but not limited to child restraints, GPS units, lost keys, keyless
start and remote control devices;
(b) property owned by You or any passenger that is stolen from the Vehicle, lost
or damaged during the Rental Period or left in the Vehicle after the Vehicle
is returned to the Rental Station;
(c) loss or damage to Your property, the property of a member of Your
immediate family or of an entity related to You, that arises from the use of
the Vehicle; or
(d) Damage, theft of the Vehicle or Third Party Loss if Your Rental Contract is
for Customer Own Insurance.
6 Customer Own Insurance
6.1 If You have a Corporate Services Agreement with Us that provides for Customer
Own Insurance and if Your Rental Agreement records that Your Rental Contract is for
Customer Own Insurance:
(a) Damage and Third Party Loss arising from the use of the Vehicle or theft of
the Vehicle are Your responsibility and must be paid in full by You; and
(b) You fully indemnify Us for:
(i) Damage and Third Party Loss arising from the use of the Vehicle
and any loss We may have arising from the theft of the Vehicle;
(ii) any demand, claim, including a claim for legal costs, action or
proceeding made, commenced or issued by or against You arising
7 Your responsibilities
7.1 In this section, We set out the responsibilities You have to Us when You hire one of
7.2 The Vehicle must only be driven by You. We may also approve additional Authorised
Drivers and an extra charge will apply for each driver.
7.3 You must:
(a) be no less than 21 years of age and a young driver surcharge applies for
specific vehicles and drivers under the age of 25; and
(b) hold a full, current, unrestricted driving licence for the Rental Period valid
and appropriate for the class of Vehicle, that shows Your current residential address
and which is written in English or an international licence translated into English.
7.4 You must also:
(a) allow Us to inspect Your licence at any time during the Rental Period;
(b) fully inspect the Vehicle at the Start of Rental to ensure that the condition of
the Vehicle and any pre-existing damage is accurately noted and shown in
the Rental Agreement. If there is any discrepancy You must notify Us prior
to leaving the Rental Station; and
(c) tell Us if You will be using the Vehicle to drive interstate.
7.5 During the Rental Period You must:
(a) take all reasonable care of the Vehicle:
(i) to prevent Damage, theft of the Vehicle and Third Party Loss;
(ii) to ensure that the Vehicle is not overloaded by the number of
persons or by the weight of goods carried;
(iii) by using any security device fitted to or supplied with the Vehicle;
(iv) by taking steps to protect the Vehicle against inclement weather
such as closing the sunroof or convertible roof to prevent the
entry of rain or where practicable, by garaging the Vehicle to
prevent Damage caused by hail;
(b) keep the Vehicle locked and secure and the keys and any keyless start
or remote control device under Your personal control at all times and You
must be able to produce those keys and device in the event of a theft of
(c) maintain the Vehicle’s engine and brake oils, engine coolant levels and tyre
(d) use the correct fuel type.
7.6 During the Rental Period You must also:
(a) comply with all mandatory seat belt laws and fines may be imposed by the
police on any driver or passenger who does not have a seat belt properly
adjusted and fastened;
(b) comply with all child restraint laws and ensure that for all children under
the age of seven years the restraint has been fitted correctly according
to the weight and age of the child and that the restraint is properly adjusted
(c) return the Vehicle and any accessories supplied by Us including, but not
limited to, child restraints and GPS units in the same condition as at the
Start of Rental, subject to reasonable wear and tear;
(d) adhere to any mileage instructions displayed in the Vehicle or set by the
Rental Station; and
(e) immediately upon request provide Us and any regulatory authority Your
full, accurate and up-to-date information relating to the use of the Vehicle
during the Rental Period.
7.7 You must never:
(a) use the Vehicle when it is damaged or unsafe;
(b) drive the Vehicle whilst under the influence of alcohol or drugs or have
a blood alcohol content or level of drugs present in blood, urine or oral fluid
that exceeds the limit in the state or territory where the Vehicle is driven;
(c) fail or refuse to undergo any breath, blood, oral fluid or urine test or drug
impairment assessment in the state or territory in which the Vehicle is
(d) drive the Vehicle whilst Your driving licence is subject to any restriction or
(i) any wilful, deliberate or criminal act, including an act of driver
(ii) an act of connivance with any person acting for You or on Your
behalf, that causes Damage or Third Party Loss;
(f) drive the Vehicle dangerously or recklessly;
(g) use the Vehicle for off-roading, reliability trials, a race, rally or contest,
speed testing, driving instruction, to propel or tow another vehicle, or in
violation of any legislation, order or regulation affecting the use, loading or
condition of the Vehicle;
(h) use the Vehicle for any illegal purpose;
(i) sell, rent or dispose of the Vehicle; or
(j) register or claim to be entitled to register any interest in the Vehicle under
the Personal Property Securities Act 2009.
7.8 You must not:
(a) use a mobile phone or a GPS unit whilst the Vehicle is in motion or
stationary; but not parked unless the body of the phone or GPS unit is
affixed to the Vehicle and the phone or GPS unit is not being held or
touched at any time whilst being used;
(b) leave the keys to the Vehicle, any keyless start or remote door control
device in it or with it whilst it is unattended or unoccupied by You or any
(c) leave the Vehicle unattended following an Accident and before the arrival of
a tow or salvage operator;
(d) modify the Vehicle in any way and no roof racks or towbars are permitted
unless fitted by Us;
(e) use the Vehicle for the transport of passengers or property for hire, fare or
reward unless the Vehicle is a Commercial Vehicle and You have Our prior
written authority; or
(f) use the Vehicle for transporting any animals, unless specifically approved
by Us. Additional cleaning charges may apply.
7.9 You and any passengers must not smoke in the Vehicle. It is an offence in some
Australian states to smoke in a vehicle where there are passengers of less than
18 years of age. Additional cleaning charges will apply if there is a breach of this
7.10 Parts of Australia are not suitable for access by rental vehicles. To prevent Damage
to the Vehicle and for Your own personal safety We strictly enforce conditions that
restrict Your use of the Vehicle and unless We have given Our prior written consent,
You must never take the Vehicle:
(a) on any Unsealed Road unless Unsealed Road Cover has been purchased;
(b) above the Snow Line unless Snow Cover has been purchased;
(c) Off Road;
(d) between mainland Australia and Tasmania in either direction;
(e) onto any island with the exception of:
(i) Kangaroo Island;
(ii) Stradbroke Island;
(iii) Magnetic Island;
(iv) Bribie Island;
(v) Phillip Island; or
(vi) Bruny Island,
(f) through any river, stream, creek or tidal crossing;
(g) through flood waters or on flood prone roads or on any road where the
state or condition of the road make the use of the Vehicle unsafe;
(h) on any road where the police or any government or statutory authority has
issued a warning, caution or which has been closed;
(i) onto any road where We have notified You that the use of the Vehicle is
(j) in Queensland:
(i) north of Chillagoe or west of Georgetown;
(ii) north of Cooktown or Laura;
(iii) on the Burke Development Road;
(iv) north of Maggieville;
(v) on Unsealed Roads north and west of Mt Isa;
(vi) on the Bloomfield track; or
(vii) on the Savannah Way;
(k) on the Tanami Track and the Gunbarrel Highway in Western Australia and
the Northern Territory; or
(l) on the road from Jim Jim Falls to Twin Falls in the Northern Territory,
even if Unsealed Road Cover has been purchased.
7.11 There are other prohibited areas where You must never take the Vehicle:
(a) in Western Australia:
(i) on the Gibb River Road;
(ii) on the Cape Leveque Road;
(iii) on the road to Windjana Gorge;
(iv) on the Cardabia - Ningaloo Road; or
(v) on the access road from the Great Northern Highway to the
Purnululu National Park, commonly known as the Bungle Bungles;
(b) in the Northern Territory on the Larapinta and Namitjira Drives, commonly
known as the Mereenie Loop,
unless the Vehicle is a 4WD and You have purchased Unsealed Road Cover and
You have hired a second spare wheel from Us.
8 Our responsibilities
8.1 When You make a reservation with Us We will provide a Vehicle that is of acceptable
quality and in good working order for the Rental Period.
8.2 If the Vehicle breaks down during the Rental Period because of Our negligence We
will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be
repaired We will use Our best endeavours to provide a replacement Vehicle of an
equivalent size and standard to the previous Vehicle for the remainder of the Rental
8.3 If it is not possible to conduct an inspection of the Vehicle with You at the end of the
Rental Period We will use Our best endeavours to confirm the condition of the Vehicle
with You within 4 working hours of the Final Inspection.
8.4 We are only responsible for any direct loss that You suffer as a result of Our breach
of the Rental Contract. We are not responsible for missed flights, disrupted travel or
holiday plans, loss of enjoyment or opportunity, indirect or consequential loss.
9 Roadside Assistance, breakdown, accident & repair
9.1 Free roadside assistance is provided for inherent mechanical faults in the Vehicle but
fees and charges apply for all other faults or driver induced errors. Generally, these
fees and charges range from $45 plus GST to $600 plus GST and apply to faults and
driver induced errors such as:
(a) a flat battery;
(b) lost keys, a keyless start or remote control device;
(c) unlocking the Vehicle when the key, keyless start or remote control device
have been locked in it; and
(d) changing a wheel as the result of a flat tyre.
9.2 Roadside Assistance Cover may be purchased to provide cover for:
(a) refuelling the Vehicle when You have run out of fuel with up to 6 litres of
(b) unlocking the Vehicle when the keys, keyless start or remote control
device have been locked in the Vehicle;
(c) changing a wheel as the result of a flat tyre; and
(d) starting the Vehicle if the battery is flat because You have left the
headlights or interior lights on or the air-conditioning, entertainment
system or other electrical equipment operating when the engine is not
9.3 Roadside Assistance Cover does not apply and there is no cover:
(a) for the cost of a replacement key, keyless start or remote control device
that has been lost; or
(b) if there has been a Serious Breach of the Rental Contract.
9.4 We reserve the right not to replace the Vehicle if it is involved in a major Accident or
there has been major Damage or You have committed a Serious Breach of the Rental
(a) a warning light or fault message appears;
(b) You see or become aware of low engine or brake oils, engine coolant levels
or tyre pressures; or
(c) the Vehicle develops any fault during the Rental Period,
You must inform Us immediately via the contact details in the Vehicle and in the
Rental Agreement and not use the Vehicle unless We have authorised You to do so.
If You fail to notify Us and continue to use the Vehicle You will be responsible for any
Damage or Third Party Loss.
9.6 You must not let anyone work on the Vehicle or arrange or undertake any repairs to
the Vehicle or towing or salvage of it unless We have given You Our prior authority.
You must keep and produce to Us the original tax invoices and receipts for any
repairs, towing or salvage and You will be reimbursed only if these expenses have
been authorised by Us. Any entitlement to reimbursement is subject to there being
no Serious Breach of the Rental Contract.
9.7 You must immediately report any Accident or theft of the Vehicle to Us in writing
and complete all documentation that We require and forward any third party
correspondence or court documents to Us within 7 days of receipt.
9.8 If You have an Accident in which:
(a) a person is injured;
(b) the other party failed to stop or exchange details;
(c) the Vehicle or any other vehicle is towed; or
(d) a driver appears to be under the influence of intoxicating liquor or drugs,
a report must also be made to the police immediately.
9.9 If the Vehicle is stolen a report must be made to the police immediately the theft is
9.10 If You have an Accident You must also:
(a) make the Vehicle secure;
(b) get the names and addresses of all persons involved, including witnesses;
(c) supply Us with any information concerning the driver of the Vehicle and You
must allow Us direct access to the driver of the Vehicle and You must fully
co-operate in allowing Us to gain such access;
(d) not make or give any offer, promise of payment, settlement, waiver, release,
indemnity or admission of liability;
(e) permit and assist Us to bring, defend, enforce or settle any legal
proceedings against a third party, including attending at a lawyer’s office
and/or court; and
(f) allow Us to claim in Your name under any applicable substitute vehicle
insurance, and do everything that may be required to assist Us in making
such a claim.
10 End of the Rental Contract
10.1 At the end of the Rental Period, in addition to Your obligations under clause 3.3, You
must return the Vehicle to Us:
(a) to the Rental Station;
(b) in the same condition it was in at the Start of Rental, subject to reasonable
wear and tear; and
(c) at the date and time set in the Rental Agreement.
10.2 We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned
to Us more than 30 minutes after the time set for its return in the Rental Agreement
You will be charged one full day’s extra rental.
10.3 If the Rental Contract has not been extended by Us and the Vehicle is returned to Us
more than 24 hours after the time set for its return in the Rental Agreement:
(a) the rates shown in the Rental Agreement will not apply and You must pay
the standard rate for the Vehicle for the whole Rental Period; and
(b) there is no Damage Cover so that You are liable for Damage and Third Party
Loss and any repossession charges or costs We incur in this default period.
10.4 If You return the Vehicle to a rental station other than that shown in the Rental
Agreement, or when the Rental Station is closed, or any place other than a Europcar
(a) a one way fee may apply; and
(b) You are liable for and must pay:
(i) for Damage and Third party Loss; and
(ii) the Rental Charges,
until the Final Inspection has been conducted in accordance with clause 8.3.
10.5 If a bond has been prepaid to Us it is fully refundable to You provided that at the end
of the Rental Period:
(a) all amounts due to Us under the Rental Contract have been paid;
(b) the Vehicle has been returned to the Rental Station at the date and time set
in the Rental Agreement;
(c) there is no Damage or Third Party Loss;
(d) the interior and exterior are clean;
(e) the Vehicle has a full tank of fuel; and
(f) there has not been a Serious Breach of the Rental Contract.
We reserve the right to retain all or part of a bond if there is a breach of any
of these conditions.
11 Termination of the Rental Contract
11.1 We may terminate the Rental Contract and take immediate possession of the Vehicle
if You commit:
(a) a Serious Breach of the Rental Contract; or
(b) a reckless breach of road or traffic legislation.
11.2 If the Rental Contract is terminated by Us pursuant to clause 11.1:
(a) You must pay for:
(ii) loss of the Vehicle as a result of theft;
(iii) Third Party Loss;
(iv) storage, repossession and recovery fees;
(v) fees for the release of the Vehicle from compounds;
(vi) roadside assistance;
(vii) administrative and legal costs of recovery; and
(viii) the Rental Charges;
(b) it will not affect Our right to receive any money We are owed under the
Rental Contract; and
(c) You give Us permission to access and enter Your premises to repossess the
Vehicle without using unreasonable force or causing damage.
12 Applicable law
12.1 You have consumer rights conferred by the Australian Consumer Law and neither this
clause nor any other provision of the Rental Contract excludes, restricts or modifies
any implied terms, guarantees or rights You may have under that law or any other
Federal, State or Territory legislation.
12.2 The laws of the State in which the Rental Station is situated and of the
Commonwealth of Australia govern the Rental Contract.
13 Dispute Resolution
13.1 If You believe there has been an error in Your account or if You have any complaint,
Our staff at the Rental Station will help You in every way they can to rectify the error
or resolve the complaint. If they are unable to assist You or if Your concerns are
not resolved to Your satisfaction You may refer the matter to Our internal dispute
resolution (IDR) process.
13.2 Upon receipt of Your referral to IDR Our IDR officer will acknowledge receipt of Your
referral and will investigate the matter and try to reach a satisfactory outcome.
13.3 We will advise You of the final outcome of Your IDR referral within 45 days of receipt
of that referral and We will use Our best endeavours to do so within 21 days thereof.
13.4 Referrals to Our IDR process can be to any of the following:
Post: Customer Relations Manager,
PO Box 1139, Tullamarine, Vic 3043 Australia
Phone: 1300 72 00 55
Fax: +61 3 9335 7600
and disclose Your personal information.
14.2 If We do not collect Personal Information from You, We will not be able to rent
You a Vehicle and if any of the Personal Information You provide is incomplete or
inaccurate, the quality of Our services may be compromised.
14.3 By entering into the Rental Contract with Us and by providing Us with personal
information, You represent to Us and We proceed on the basis that You have read and
14.4 We may use GPS tracking or other electronic tools (GPS Device) to enable the
geographical location of the Vehicle to be tracked or located. By hiring a Europcar
Vehicle You expressly consent to Us using a GPS Device on the Vehicle during the
Rental Period and collecting, using and retaining information from the GPS Device.
14.5 If You default in the payment of any moneys owed to Us under clause 3.3, You
authorise Us to provide information of that default to a credit reporting body and
to obtain an up to date consumer credit report on You. Personal information may
be used and disclosed by the credit reporting body in accordance with the Privacy
Act to create or maintain a credit information file containing information about You,
including defaults in excess of 60 days and the debt owed to Us.
15.1 If You agree to make an optional contribution towards Europcar Greenfleet, We will
pay the full amount of Your contribution towards that initiative and its administration.
15.2 If You are the holder of a corporate account with Us or if Your Corporate Services
Agreement with Us provides for Customer Own Insurance these Terms and
Conditions must be read in conjunction with Your signed Agreement.
15.3 If You are a Privilege Loyalty Program member these Terms and Conditions must be
read in conjunction with the Privilege Loyalty Program Specific Terms. As a Privilege
Loyalty Program member at the time of rental of Your Vehicle from Us You accept
these Europcar Terms and Conditions and the Roads and Maritime Services Terms
and Conditions (comprising the RMS E-Toll Facility Terms and Conditions and the
RMS Privacy Consent and Agreement) including a binding obligation to pay RMS a
service fee of $3.30 (incl GST) for each calendar day on which You use a toll road in
addition to the payment to RMS of the applicable tolls.
15.4 In the event of any inconsistencies or ambiguity between the terms of Your corporate
account, Your Corporate Services Agreement, Your Customer Own Insurance
agreement or Your Privilege Loyalty Program these Terms and Conditions will prevail.
Roads and Maritime Services (ABN 76 236 371 088) (RMS), through Europcar as RMS’ agent,
offers an E-Toll Facility to You on these RMS Terms and Conditions which comprise:
• the RMS E-Toll Facility Terms and Conditions; and
• the RMS Privacy Consent and Agreement.
By signing the Rental Agreement You accept, and agree to be bound by, these RMS Terms and
RMS E-TOLL FACILITY TERMS AND CONDITIONS
1. Your E-Toll Facility
(a) Your E-Toll Facility is provided by RMS to You to enable You to pay Tolls and
Fees relating to the E-Toll System in accordance with these RMS Terms and
(b) In order to use Your E-Toll Facility, You or Your Authorised Driver must travel in an
Electronic Tolling Lane.
(c) You are responsible for the acts and omissions of any Authorised Driver, any other
person using the Vehicle or any Authorised Representative using or operating Your
E-Toll Facility, including for any Tolls and Fees they incur during the Rental Period.
(d) A Tag may be installed in Your Vehicle as part of the E-Toll Facility. The Tag is
the property of RMS. You must not use any other tag in the Vehicle or register
for any other electronic or video tolling product in relation to the Vehicle. If You
use another tag or electronic or video tolling product, You will still be charged
Tolls and Fees by RMS under these RMS Terms and Conditions and You may be
charged other amounts by the provider of the other tag or electronic or video
tolling product used.
2. Payments, fees and charges in connection with Your E-Toll Facility
(a) You must pay the following amounts to RMS in connection with the use of Your
(i) all Tolls (it is Your responsibility to be aware of all Tolls payable in
connection with the use of a toll road);
(ii) the Service Fee for each calendar day on which the Vehicle incurs a Toll
using Your E-Toll Facility;
(iii) a Processing Fee in the circumstances described in clause 5(b);
(iv) a Dishonour Fee in the circumstances described in clause 3(c); and
(v) any other costs reasonably incurred by RMS in enforcing its rights under
these RMS Terms and Conditions, including any fees or charges imposed
by a third party on RMS where You have refused or failed to pay any
amount under these RMS Terms and Conditions.
(b) You acknowledge that if You fail to pay any Tolls or Fees as required by these
RMS Terms and Conditions, RMS may refer that failure to a Credit Reporting
3. Payment methods and authority
Payment by Nominated Card
(a) If You are using a Nominated Card to pay for the rental of the Vehicle or have
otherwise provided a Nominated Card for the payment of Tolls and Fees, You:
(i) promise to RMS that You are authorised to use the Nominated Card to
meet Your payment obligations under these RMS Terms and Conditions;
(ii) authorise RMS to debit amounts from, or credit funds to, the Nominated
Card for Tolls and Fees and other amounts payable to, or from, RMS under
these RMS Terms and Conditions.
(b) RMS will debit Tolls and Fees from the Nominated Card as soon as practicable
after the relevant Tolls and Fees are incurred or, where applicable, notified to RMS
by a toll road operator.
(i) there are insufficient funds available in the Nominated Card to meet Your
payment obligations under these RMS Terms and Conditions; or
(ii) a transaction on the Nominated Card is declined for any reason, save for:
(A) the negligence of, or wilful misconduct by, RMS or any of its
officers, employees or agents; or
(B) an RMS systems error,
You will be charged a Dishonour Fee by RMS and You (or, if relevant, the
Nominated Card Holder) may be charged fees, charges and interest by Your
financial institution or, if relevant, the financial institution of the Nominated Card
(d) You must ensure that You immediately provide RMS with details for an alternative
Nominated Card, which can be used to meet Your obligations under these
RMS Terms and Conditions, and an authority for RMS to debit the alternative
Nominated Card, if:
(i) the existing Nominated Card is cancelled, suspended or is otherwise not
(ii) the existing Nominated Card Holder cancels Your authorisation to use the
existing Nominated Card.
Payment by Your RMS Charge Account Holder
(e) If You are using a Europcar Charge Account to pay for the rental of the Vehicle:
(i) You promise to RMS that You are authorised to incur Tolls and Fees and to
have those Tolls and Fees debited to the RMS Charge Account; and
(ii) RMS will issue Your RMS Charge Account Holder with a monthly invoice
recording all Tolls and Fees incurred or, where applicable, notified to RMS
by a toll road operator.
(f) You must immediately provide RMS with updated or alternate payment method
details if the RMS Charge Account is cancelled or altered or if You are no longer
authorised to incur Tolls and Fees on that RMS Charge Account.
4. Errors in charging Tolls and Fees
(a) If RMS incorrectly credits You with, or pays to You, an amount in connection with
Your E-Toll Facility RMS may recover that amount from You provided that RMS
has given You 10 days prior written notice of its intention to do so.
(b) RMS will pay, within a reasonable time, any refund due to You in connection with
Your E-Toll Facility by such method as RMS may reasonably choose.
5. E-Toll Facility Transaction Summary
(a) You may view a Transaction Summary without charge at any time by logging on
(b) If You request that RMS provides a Transaction Summary to You, You will be
charged the applicable Processing Fee for the method of delivery elected by You
(if that method is stated to be available).
6. Lost, stolen or malfunctioning Tags
(a) You must immediately inform Europcar if either of the following occurs:
(i) the Tag is lost or stolen or You become aware that the Tag malfunctions or
is in any way defective; or
(ii) the Vehicle is lost or stolen.
(b) If You inform Europcar that the Tag is malfunctioning or defective, Your E-Toll
Facility will still enable You to use the E-Toll System and to pay Tolls and Fees in
accordance with these RMS Terms and Conditions and You will continue to be
liable for Tolls and Fees.
(c) If the Tag or the Vehicle is lost or stolen and You have immediately informed
Europcar, You will not be liable for Tolls and Fees incurred by that Tag or Vehicle
from the time that You have informed Europcar.
(a) Unless otherwise indicated, all Tolls and Fees are inclusive of GST.
(b) If GST is stated as not to be inclusive, You are liable for any GST payable.
(a) New South Wales laws govern these RMS Terms and Conditions.
(b) Unless agreed otherwise, if You, an Authorised Driver or Authorised
Representative need to notify RMS of any matters or make a request in relation
to Your E-Toll Facility, it must be made in writing by mail, email or facsimile. All
notice details are contained on www.myetoll.com.au/europcar or You may call 13
18 65. Notification is effective only upon RMS’ receipt of written confirmation.
9. Common Terms
Capitalised terms in these RMS Terms and Conditions have the meaning given to them
in the Europcar Rental Contract, unless otherwise defined in these RMS Terms and
In these RMS Terms and Conditions except where the context otherwise requires:
“Authorised Representative" means an individual who is 21 years or older and who is
authorised by You to use and access Your E-Toll Facility.
“Credit Reporting Agency" means a corporation that carries on a credit reporting
“Dishonour Fee" means a fee of $1.15.
“Electronic Tolling Lane" means a Tolling Lane which is designated as permitting the
payment of Tolls by electronic means.
“E-Toll Facility" means the facility described in clause 1(a).
“E-Toll System" means the entire system relating to electronic tolling operated by RMS,
any operator of a toll road or any Tag Issuer or Pass Issuer.
“Europcar Charge Account" means the charge account established by Your RMS Charge
Account Holder with Europcar.
“Europcar Rental Contract" means the agreement entered into between You and
Europcar comprising the Rental Agreement and the Europcar Terms and Conditions of
“Fees" means each of the fees and costs (and any taxes applicable to them) described in
clauses 2(a)(ii) - 2(a)(v) inclusive of these RMS Terms and Conditions.
“GST" has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999
“Nominated Card" means a valid credit card or Debit Card nominated by You as the
source of payment for all Tolls and Fees.
“Nominated Card Holder" means a person other than You who holds a Nominated Card.
“Pass Issuer" means a toll road operator that uses the E-Toll System and issues, or an
entity that does not operate a toll road but issues, passes or other electronic or video tolling
products for the purpose of the E-Toll System.
“Processing Fee" means in relation to a Transaction Summary delivered:
(a) by mail, a fee of $5.00; or
(b) by email, a fee of $2.20.
“RMS Charge Account" means the charge account established by Your RMS Charge
Account Holder with RMS.
“RMS Terms and Conditions" means these Roads and Maritime Services Terms and
Conditions which comprise the "RMS E-Toll Facility Terms and Conditions" and the "RMS
Privacy Consent and Agreement".
“Service Fee" means the fee described as such in the Rental Agreement.
“Tag" means the RMS device installed in the Vehicle to enable the payment of Tolls by
“Tag Issuer" means a toll road operator who uses the E-Toll System and issues tags, or an
entity that does not operate a toll road but issues tags for the purpose of the E-Toll System.
“Toll" means all toll charges or other fees and charges imposed by the operator of a toll
road for, or taxes payable in respect of each Trip taken by the Vehicle during the Rental
“Tolling Lane" means a lane on a toll road at a toll collection point.
“Tolls and Fees" means all Tolls and Fees and any other payments, amounts or charges
referred to in these RMS Terms and Conditions.
“Transaction Summary" means a summary of the transactions (including the Tolls and
Fees incurred) on Your E-Toll Facility.
“Trip" means the driving of a Vehicle past a toll collection point.
“You" or “Your" refers to the person(s) who have agreed to be bound to these RMS Terms
and Conditions and with whom the Rental Contract is made.
“Your RMS Charge Account Holder" means the person which has entered into an
agreement with RMS for the payment of the Tolls and Fees during the rental of a Vehicle.
(a) Headings are for convenience only and do not affect interpretation. Any use of
the singular includes the plural and the converse applies. A gender includes all
(b) Any reference to dollars and $ is to Australian currency.
(c) A reference to a person includes any type of entity or body of persons, whether or
not it is incorporated or has a separate legal identity.
RMS PRIVACY CONSENT AND AGREEMENT
RMS is required to comply with Privacy Laws and other road transport, driver licensing and
vehicle registration legislation when dealing with any Personal Information, including E-Toll
This RMS Privacy Consent and Agreement contains consents and promises from You in relation
to E-Toll Information collected from You and from third parties to enable RMS and others to
collect, use and disclose it for Permitted Purposes. You are not required by law to provide
E-Toll Information to RMS, but if You do not, RMS will not be able to provide the E-Toll Facility
to You. Your Personal Information will be held by RMS at Level 3, Octagon Building, 99 Phillip
Street Parramatta or at any new or additional address or addresses disclosed in RMS’ privacy
policy from time to time.
application to access or correct information about You or a complaint, and RMS’ complaints
handling processes, is available at: http://www.rms.nsw.gov.au/gipa/privacy/index.html or (02)
Consents given by You
1. In exchange for RMS providing the E-Toll Facility, You consent to and authorise:
(a) collection of E-Toll Information by any Authorised Information Recipient from
any person (including from Europcar and from video and/or camera surveillance
of toll roads conducted by RMS or third parties for traffic management or toll
violation enforcement purposes);
(b) use and disclosure of E-Toll Information by and to Authorised Information
Recipients for the Permitted Purposes;
(c) disclosure of E-Toll Information in online accounts accessible to any person with
access to Your Agreement Number and surname; and
(d) disclosure of E-Toll Information to persons outside Australia for the Permitted
Purposes on the basis that RMS is not required to ensure that any overseas
recipient complies with the Privacy Laws.
Promises made by You
2. You promise that:
(a) prior to disclosing any information to RMS or Europcar about an Individual, You
have obtained their consent to the matters in clause 1; and
(b) all information You provide to RMS about You or any Individual is or will be
accurate, complete and up-to-date, and will not be false or misleading.
“Agreement Number” means a unique agreement number provided to You by Europcar or by
RMS in connection with the Rental Contract.
“Associated Contractors” means RMS’ suppliers, agents, distributors and contractors in
relation to any Permitted Purposes.
“Authorised Information Recipient” means RMS, Europcar, Your RMS Charge Account Holder
and each Authorised Driver, Authorised Representative and Intended Recipient.
“Clearing House” means any person who operates a clearing house for operators of toll
roads, or Tag Issuers or Pass Issuers or any combinations of these.
“E-Toll Information” means any information relating to You or Your E-Toll Facility, Vehicle,
the location of a Tag or Vehicle at any time, the direction of travel, or video and/or camera
surveillance operated at toll roads. E-Toll Information may include without limitation Personal
(a) You; or
(b) any Individual,
including a name, address, phone number, email address, drivers licence number,
date of birth, Vehicle hire and usage information, billing or financial information,
Rental Contract, Nominated Card, Europcar Charge Account, RMS Charge Account
and other Personal Information contained in video and/or camera surveillance of toll
roads for traffic management or toll violation enforcement purposes conducted by
RMS or obtained by RMS from third parties.
“Individual" means any individual, including any Authorised Driver, Authorised
Representative, Nominated Card Holder and Your RMS Charge Account Holder.
“Intended Recipients" means the following parties both within and outside NSW:
(i) Credit Reporting Agencies; (ii) Associated Contractors; (iii) Tag Issuers; (iv) Pass
Issuers; (v) any bank, financial institution or Clearing House; (vi) RMS' professional
advisers including legal advisers, accounting advisers and other professional
advisers; (vii) driver licensing and vehicle registration agencies, law enforcement
agencies, public revenue authorities, road safety authorities and solicitors in relation
to motor vehicle accidents; (viii) owners and other operators of toll roads; and (ix)
persons providing services to any of the entities set out in (i) to (viii).
“Permitted Purposes" means any one or more of:
(a) facilitating the use of and carrying out functions and activities relating to: (i) tolls
and their enforcement; (ii) the E-Toll System; (iii) any cashback system; (iv) Your
E-Toll Facility and Tags; (v) verification of Your Rental Contract (including verifying
the details of a Nominated Card Holder or Your RMS Charge Account Holder);
(vi) obtaining feedback about the E-Toll System and Your E-Toll Facility; and (vii)
analysing information relating to traffic conditions, travel times and road usage
and disclosing aggregate information (including to the public);
(b) auditing of the E-Toll System;
(c) law enforcement;
(d) the enforcement of a law imposing pecuniary penalty;
(e) the protection of the public revenue;
(f) road safety;
(g) release of information to solicitors acting as agents for their clients in relation to
motor vehicle accidents where RMS is compelled to do so by a court order;
(h) obtaining advice and professional services on a confidential basis;
(i) market research and statistical analysis;
(j) other purposes related or incidental to the purposes listed above; and
(k) such other purposes as are permitted by Privacy Laws,
in each case both within and outside NSW.
“Personal Information" means information or an opinion (including information or an opinion
forming part of a database and whether or not recorded in a material form) about an individual
whose identity is apparent or can reasonably be ascertained or is reasonably identifiable from
the information or opinion and any other information subject to the Privacy Laws.
“Privacy Laws" means the privacy laws which apply to RMS from time to time, including
the Privacy and Personal Information Protection Act 1998 (NSW) for so long as it applies to
RMS and any other current or future legislation, mandatory codes and policies relating to the
handling of Personal Information which apply to RMS.
Other capitalised terms in this RMS Privacy Consent and Agreement have the meaning given to
them in the RMS E-Toll Facility Terms and Conditions or the Europcar Rental Contract (unless
otherwise defined in the RMS E-Toll Facility Terms and Conditions).
Clause 11 of the RMS E-Toll Facility Terms and Conditions applies to the interpretation of this
RMS Privacy Consent and Agreement.
There will be no charge if the booking is cancelled more than 48 hours prior to the pick up time;
A cancellation fee of 65 AUD applies if cancelled less than 48 hours prior to the pick up time.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.